SELECTED WORK

Process design
in Practice

Case studies showing how systems thinking, careful process design, and
phased implementation drive measurable results.

AllStrategyLEADERSHIPProcess designoperationsProject ManagementOthers
Operations
·
2019

Warehouse 3PL transition

Led end-to-end transition of warehouse operations with 3,000 SKUs from ownership to 3PL model within 6 months, maintaining operational continuity while improving inventory accuracy from 90% to 98%.

↑ 8%
Inventory Accuracy
3K
SKUs Transferred
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Operations
Others
Process Design
·
2018-2019

Procure-to-order system rollout

Directed procure-to-order system rollout across 20+ sites in SEA and Africa within 12 months, streamlining client ordering, improving share of wallet visibility, and achieving 100% GAPP compliance across all regions.

20+
Sites Deployed
10%
Improvement in GAPP Compliance
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Operations
Process Design
Project Management
·
2019-2024

ERP implementation across 3 regions (APAC, MENA, EU)

Led a phased $2M ERP implementation across 6 warehouses in 3 regions, navigating greenfield and brownfield deployments while managing stakeholder resistance and complex data migrations. Supported revenue growth from $30M to $90M over 4 years.

200%
Revenue growth
$2M
Investment
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Strategy
Project Management
Process Optimization
·
2024

Customer support ticket routing redesign

Improved average response time by 35% through revised routing logic and escalation paths based on urgency and category.

35%
Faster Response Time
20%
Reduction in Solution Leadtime
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Operations
Process Design
Process Design
·
2021

Automating the weekly reporting pipeline

Saved 6 hours per week and reduced reporting errors by 80% through automated data collection and structured templates.

6hrs
Time Saved/Week
80%
Error Reduction
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Operations
Leadership
Strategy
·
2022

Digital transformation planning & rollout

Led cross-functional planning for digital transformation initiative, establishing roadmap and change management framework.

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Strategy
Leadership
Process Design
·
2024

Redesigning the onboarding workflow at scale

A phased systems redesign across three internal teams, reducing time-to-value by 40% and improving cross-team handoffs that had been a source of friction for over a year.

40%
Time Reduction
3
Teams Align
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Operations
Others
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to good conversations

Whether you're thinking about systems design, want to discuss sport psychology and performance, multi-cultural team management or just want to connect — I'd like to hear from you.

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Pratichi R Mallick
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